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Exchange & Refund Policy

Exchange & Refund Policy

At Homebodii we stand behind our products and value our customer's satisfaction. Depending on the reason for the return, we can offer an exchange or refund within  14 business days of delivery for international orders. Items must be returned within this 14 day window at the customer's expense. 

To request a return please Contact Us and  request a ‘Returns Form’.

EXCHANGE
Homebodii understands that different styles suit different body types. If a product is an incorrect size or you wish to swap for another style, our stylist team will happily help to find a size and/or style to suit you. Return shipping fees are non-refundable and are the responsibility of the customer. In order for the exchange to be processed, items must be received in their original, unworn, unused condition with tags attached. Personalised or custom-made items are not available for exchange or refund. We allow 14 business days from date of delivery (for both Australian and International orders) for items to be returned back to our warehouse. Please allow up to 7 business days for your exchange to be processed.

All exchanges must be exchanged by the purchaser and the issued order number must be provided.

 

REFUND
If a faulty item happens to slip past our strict quality control measures, we will happily supply you a refund or a replacement item and cover the cost of return shipping for the faulty item. We allow 14 business days from date of delivery for international orders for items to be returned back to our warehouse. This ensures that the item is inspected and we can arrange your refund/exchange as soon as possible, where applicable.

Exchange items, pre-orders, sale items and custom orders do not qualify for refunds.


STORE CREDIT
If you would prefer, we can issue a store credit instead of an exchange or refund. Store credits are valid for 6 months from date of issue. Once items are returned a store credit will be issued via email for the exchange amount.

We do not offer exchanges, store credits or refunds on sale items and customised orders.

Please allow 7 business days for a store credit or refund to be issued once your pieces arrive at our warehouse.

INTERNATIONAL ORDERS (Outside Australia)
We allow 14 business days from date of delivery for International orders for items to be returned back to our warehouse, for both refund and exchange requests.

All items must be received in their original, unworn, unused condition with tags attached. Customised items are not available for exchange or refund. All return shipping costs are the responsibility of the customer.

 

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