FAQ

How can we help?

Personalisation

Can I Change The Size/Colour/Embroidery On My Order?

When your order arrives our busy team are working hard to get your items out to you ASAP.  If your items have been completed/shipped it is unfortunately not possible for us to make revisions. Please refer to ourReturns page for further information. If your order has not yet been shipped please contact our team atstudio@homebodii.com immediately and we will make the changes where possible.   

How Long Does Embroidery Take?

At Homebodii we personalise orders in house and therefore have a quick turn around. Please allow two to three business days from the date of purchase for personalised orders to be dispatched.

I Bought Homebodii From Another Retailer, Can You Add Personalisation To It?

Our complimentary embroidery is only available on purchases made online through our site or in store at our Pacific Fair boutique. Sign up to our newsletter or follow us on the socials to see when we may be having pop ups or other promotional events!

Orders

How Long Does It Take To Process An Order?

At Homebodii we aim for a quick turn around! Orders will be processed on the next business day. However please allow two to three business days from the date of purchase for personalised orders to be dispatched.

What Will My Order Look Like When It Arrives?

Upon arrival, your garments will be individually wrapped in delicate tissue paper and kept in postal satchels. We ensure to spray our garments with rose water to ensure freshness upon delivery!

International Taxes + Duties

Every country holds different customs fees and/or duties. These fees are calculated based on weight, value, and size of your order.

Homebodii does not take responsibility for customs fees and/or duties. We are happy to assist with estimates should you require more information.

Products

How Do You Come Up With The Names Of Your Styles?

Our style names are dedicated to women in our lives that inspire us. Family, friends, women we know, or sometimes we just find a name that sticks!

I Am In Between Size, What Size Will I Be?

Please see oursize chart for general sizing information and the product description ofindividual garments for more detailed suggestions. All of our pyjamas are soldas sets, we cannot sell them as separates. Due to copyright we are unable togive out exact measurements.

The Item I Want Has Sold Out, Will You Be Restocking It?

We love to hear your feedback! Please get in touch via the contact form and sign up to be notified about restocks and new arrivals.

I Love The Look Of My Homebodii Robe. Does Homebodii Have Matching Nighties?

We do exclusively manufacture and sell nighties that match our bridal robes. These exquisite designs can be viewed in our lookbook! Visit our style advice page to see which robes are best-fitted to which nighties/sleepwear sets.

Can I Have A White Sash With My Farrah Bridal Robe?

The beautiful Farrah Long Lace Chiffon Robe comes with a blush satin sash and has belt loops in blush to match.  We don't recommend using a white sash for this reason, but if your heart is set on it please request one in the notes at checkout.

I Love The Hampers, But Can I Change An Item?

We offer a range of hampers to suit every style and budget, but if they're not exactly what you're after why not build your own? All of our gorgeous hamper components are available for individual purchase. With a range of gifting options to choose from, we would be delighted to turn your dream gift into reality!   If you would like us to create a customised hamper for you please do not hesitate to reach our to ourcustomer service team

How Do I Best Care For My Homebodii Garment?

We recommend always hand-washing all delicate garments. However, each of our beautiful garments comes with a care instruction on the inside.

Do You Wear Pyjamas And Robes To Work?

Why of course we do! Forget casual Fridays, we have pyjama Fridays!

Shipping & Returns

What If I Change My Mind Or The Garment Is Faulty?

Please read our Exchange and Refund Policy page - it includes all the information you will need if you are not 100% happy with your purchase. 

I Would Like To Return/Exchange My Item, How Do I Do?

Please click here to go to ourreturns/exchange page

I Have A Question About Shipping Can You Help?

Please see our FAQ on our returns and shipping page

What If I'm Not Home When My Package Arrives?

If you are not available to sign for the package at the time of delivery, a calling card will be left at your address. Please make sure you follow this up with the appropriate courier in order to receive your package. DHLFedExAustralia Post, and Fastway all have parcel-tracking technology.

Copyright

This website and all images are the copyright property of Homebodii Pty Ltd. The website content is protected by Australian and international copyright and trade mark laws. You must not adapt, reproduce, store, distribute, transmit, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services in any way except as expressly provided for on the website or expressly authorised in writing by Homebodii Pty Ltd.

Privacy Policy

This Privacy Notice is designed to assist you in understanding how Homebodii Pty Ltd (“Homebodii”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.homebodii.com) (the “Site”), use the services we provide on the Site (together, the “Services”), and in our stores. This Notice also explains the choices you have regarding our use of your information. We
make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized
access, modification or disclosure with security measures such as access controls. Our employees and agents are obliged to treat any personal information held by us confidentially. Please
be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. If you have any security questions, pleasecontact us.​

Still have a question?

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).